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Non-refundable booking due to a special rate selection
The contract conditions are those accepted in the Booking conditions, where the Accommodation particular conditions are also contained (as long as they don't contravene the general conditions):
- L’ospite è tenuto al saldo del pernotto in fase di check-in.
- La consegna della Suite avviene tra le ore 14:00 e le ore 20:00; la nostra struttura non dispone di un servizio di reception H24, per cui l’orario di arrivo è concordato, deve essere comunicato in anticipo e rispettato. Ogni modifica all'orario di check-in/out deve essere concordata con il personale e potrebbe comportare l'addebito di un supplemento.
- il check-out è stabilito entro le 10:30.
- La partenza anticipata è possibile, tuttavia bisognerà pagare la somma dell'intera prenotazione.
- In caso di mancato soggiorno o partenza anticipata anche a seguito di un acquisto di una promozione, l'acconto versato non verrà rimborsato e i pernotti già effettuati verranno addebitati per intero.
COVID-19 safety protocol
Your safety is the most important thing to us. That's why we've implemented a number of protocols to protect you from COVID-19:
In response to coronavirus (COVID-19), the property currently applies additional health and safety measures.
Due to coronavirus (COVID-19), this property is taking steps to ensure the safety of customers and staff. For this reason, some services and facilities may be limited or unavailable.
Due to coronavirus (COVID-19), this property has reduced reception opening hours and other services.
In response to coronavirus (COVID-19), this property may ask guests for additional documentation to verify their identity, travel itinerary and other important information.
We have detailed information from nearby health centers and hospitals.
We have significantly decreased our allowed capacity to avoid crowds and make your stay safer.
We manage the access of our customers so that there are no crowds and queues, in order to avoid contact with each other.
This accommodation has been perfectly ventilated and disinfected to make your stay safe. We have taken special care in the disinfection of knobs, handles, taps and places and objects that may have been handled.
Any staff who enter the rooms, including the cleaning staff, are obliged to wear the appropriate personal protective equipment: FFP2 mask, liquid-resistant gown, anti-splash gloves and glasses.
Any staff who enter the rooms, including the cleaning staff, are required to wear FFP2 mask and gloves.
AvaiBook payment protection and guarantees
This accommodation uses the AvaiBook's Booking Engine, which allows you to book in a reliable way, thanks to our Security and Guarantee System:
If you pay through the AvaiBook's safe gateways we supervise the payment in order to ensure the cancellation policy compliance. If you cancel within the time limit, we ensure you will be refunded.
Anti-fraud guarantee: we won't transfer the money to the accommodation until 48 hours after your arrival date. This is the best guarantee to protect your payment from a hypothetical "fraudulent accommodation".
Reliable Profile (GOLDEN CERTIFICATE): this accommodation's manager has a profile in AvaiBook which is "(highly) reliable" (this is based on several aspects related to his sheet and history).
Verified Accommodation: we have validated the physical existence of this accommodation in Piazza San Pietro 5 , Zollino, Lecce - 73010, Italia, since he has succesfully carried out several reservations through our booking engine.
All your data are safely processed through our pages, portected by a SSL security certificate.
AvaiBook acts as a trusted third party allowing you to book with established and balanced Booking Conditions which both parties (traveller and accommodation) engage to respect.
We can only offer you these guarantees and protect your payment if you book through the AvaiBook Booking Engine. If you contact the establishment directly, you can request booking through AvaiBook so you can benefit from a safe environment.