"Absolutely loved the suite. Just what I want when I'm in Italy. I don't want to feel like I could be at the hotel down the street in the US. It was clean and the staff person we met at checkin and the cleaning person were both amazing.
However, their communication leaves a lot to be desired. I had arrived in Milan before I heard back from them about the checkin time even though I contacted them as requested 24 hours prior to arrival. I also emailed them a couple of weeks prior to my trip asking about airport pickup and it took over a week to get a reply about that.
These apartments are hard to find also. Here's a tip. Walk down the left side of the cathedral, a couple of blocks down you'll see the Omega store on the left corner. Take a right and you'll find the Prime Burger Bar restaurant on the left. It is on a corner. Take a left at the Burger Bar and the apartments are immediately on the left. You'll see a #4 with an iron gate (or maybe a door person depending on when you arrive who does not speak English). I loved the location and the suite with these two qualifiers. "